How New Zealand counts Official Information Act response times

The 20 days are an outside limit

The Ombudsman says an agency should make and communicate its decision as soon as reasonably practicable. The normal outer limit is 20 working days after the date of receipt. The Ombudsman’s calculator estimates the maximum date for a specific request using working days. Source 3 Source 2

A transfer follows its own shorter clock

The first agency should decide whether to transfer a request promptly and within 10 working days in the ordinary case. The Ombudsman describes a transfer when the first agency does not hold the information or another agency’s functions are more closely connected to the request. Source 1

An extension requires an explanation

A large volume of information or necessary consultation can justify an extension when the request cannot reasonably be handled within the standard time. The notice should state the length, explain why and advise that the requester can complain to the Ombudsman. The guide says notice is due within 20 working days after receipt. Source 1 Source 2

A decision and the actual records can arrive separately

The 20-working-day clock generally covers communicating the decision. When the agency grants the request, it should release the information without undue delay. The Ombudsman accepts complaints about delays or unsatisfactory responses. Source 1 Source 2

How New Zealand counts Official Information Act response times

The 20 days are an outside limit

A transfer follows its own shorter clock

An extension requires an explanation

A decision and the actual records can arrive separately

Sources