Reference · Service times
How often Canada met the 28-day Employment Insurance standard
Service Canada issued an Employment Insurance benefit payment or non-benefit notification within 28 calendar days in 87.4% of cases in 2024/25. Its service target is 80%. The national figure recovered from 76.2% in 2022/23, with regional differences.
Sources checked
2022/23
Shared scale · 0% to 92.4%
2023/24
Shared scale · 0% to 92.4%
2024/25
Shared scale · 0% to 92.4%
The full table also includes the two earlier years. The service target was 80%.
The service standard covers payment or a non-benefit outcome
The 28-day clock starts when the application is filed. The performance measure counts an EI payment or a non-benefit notification within 28 calendar days. Its target is to meet that interval in 80% of cases. Source 1 Source 2
The national rate moved below target in 2022/23
The reported national rate was 76.2% in 2022/23 and 86.4% in 2023/24. It rose by another percentage point to 87.4% in 2024/25. Atlantic was above target in each of those years. Source 1
Regions moved by different amounts
Quebec rose from 82.8% in 2023/24 to 86.6% in 2024/25, a 3.8 percentage-point increase. Ontario rose 0.3 points, and Western fell 0.2 points. Atlantic was highest at 92.4% in 2024/25. Source 1
The Canada figure is a published aggregate
Service Canada reports the national measure alongside the regional percentages. Use the Canada row for national comparisons. Its percentage describes how often the standard was reached in the period, so a later claimant’s experience can differ. Source 1 Source 2