Source data
National NDIS Participant Service Guarantee timeframes and percentage met
Sources checked
All bars use the same percentage scale. The searchable table includes the different day allowance attached to each service.
National NDIS Participant Service Guarantee timeframes and percentage met
These are selected national measures from the agency table current on 30 October 2026, with June-quarter performance. Days describe the published timeframe for each specific action. Percentages describe how often the agency met it, and do not represent typical waiting days.
| Source | ||||
|---|---|---|---|---|
| Explain a decision | 28 | 96 | Access | Source 1 |
| Decide who can use the NDIS | 90 | 96 | Access | Source 1 |
| Decide access after receiving more information | 14 | 79 | Access | Source 1 |
| Approve a plan | 56 | 96 | Plan | Source 1 |
| Approve a plan for a child under 9 | 56 | 100 | Plan | Source 1 |
| Arrange a meeting to start a plan if requested | 7 | 89 | Plan | Source 1 |
| Hold a meeting to start a plan if requested | 28 | 98 | Plan | Source 1 |
| Decide whether to reassess a plan after a request | 90 | 32 | Plan changes | Source 1 |
| Complete an agreed reassessment | 28 | 86 | Plan changes | Source 1 |
| Review a decision where required | 60 | 48 | Plan changes | Source 1 |
| Implement changes after a decision review | 28 | 99 | Plan changes | Source 1 |
| Resolve a complaint where possible | 21 | 96 | Complaints | Source 1 |