Source data
FCC informal complaint response and escalation milestones
Sources checked
- 01Complaint submitted
The FCC reviews the information and may seek more details. Source 1
- 02If the complaint is served
The provider has 30 days from receipt to respond in writing. Source 1
- 03If routed internally
Some complaints, including robocall reports, are shared inside the FCC and do not start a provider response clock. Source 1
- 04After the response
The FCC may close the complaint or consider a rebuttal if the response was insufficient. Source 1
Follow the intake decision, the provider response and any follow-up.
FCC informal complaint response and escalation milestones
This describes the FCC’s informal consumer complaint process. The 30 days is a provider response requirement after receipt of a served complaint. It does not measure time to FCC intake or resolution.
| Source | |||
|---|---|---|---|
| Intake and review | FCC checks details and chooses how to handle the complaint | Consumer submits a complaint | Source 1 |
| Provider response | Within 30 days of receipt | Provider receives the complaint from the FCC | Source 1 |
| Unserved reports | Internal routing, with no individual response clock described | FCC receives a report such as an unwanted-call complaint | Source 1 |
| Rebuttal | FCC considers whether new information warrants another provider response | Consumer replies to the FCC email | Source 1 |
| Formal complaint after an informal response | Within six months of the informal complaint response | Date of the response to the informal complaint | Source 1 |